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Shes written tips and tutorials for Microsoft Office applications and other sites.

If you were expecting an email and it never arrived or are missing new messages in Microsoft Outlook, troubleshooting can help you pinpoint and resolve the problem.

We put together information about common reasons why Outlook isnt receiving emails to help you get back up and running.

There are a few reasons why you may not be receiving new emails.

This issue can occur in a Windows system, macOS, and the online version of Outlook.

Restart Outlook. On occasion, Outlook (and other applications) may hang up, or stop working altogether.

Closing and re-opening Outlook could clear up any issues that prevent the receipt of emails.

If you see Disconnected, Working Offline, or Trying to connect statuses on the Outlook status bar, there may be some network connectivity issues, or Outlook is set to work offline.

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If you have issues on a Mac and have disabled Work Offline, you may need to sign in to your email account and change your settings.

If you dont see new emails in the Inbox, those messages may be going to the Junk Email folder.

If you use Outlook.com, those messages may be in the Other section.

You may have downloaded the message to another device such as a phone, tablet, or work computer.

Outlook uses something called a profile to store information about the email accounts you set up and the configuration settings you chose to determine where your email messages are delivered and stored (such as on the mail server or your computer).

If your Outlook profile is corrupt, it can cause you to stop receiving email.

Sometimes emails get stuck in the incoming processing in Outlook, which sometimes stores these emails in a hidden ItemProcSearch folder.

If you created any rules, its possible that your emails are being routed away from your Inbox, forwarded to another email account, or being deleted.

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